Login Issue

[Voyager72]

I am unable to Login currently. It worked earlier today, but now I keep getting a timeout.

[LBandy]

Hi Voyager,

There aren’t seem to be any connectivity errors either from our tests or on the backend, so you might want to simply try again?

Please let me know how it goes.

[Poldi]

Sorry to bother you, but it seems I can login here, but the standalone program does not let me login with the same data. Weird, also there are no boxes to uncheck or anything else that I can see to tryout…

[Poldi]

The error message is “the user name or password that you provided are not recognized by the server…”.

But I´m pretty sure I did type in the same as in the login on this page

[LBandy]

Hi Poldi,

Sorry to hear about your issue! I just checked our backend and I can confirm that I’m seeing several incorrect logins. Both your e-mail address and your username can be used for login, so the only difference should be the password. I obviously don’t know what your password is, but if it contains \ or % characters, you might want to change it – while they work fine in the frontend, they aren’t accepted by the backend. This is something that only recently surfaced, and I’m still in a process of resolving it.

If you had any of those in your password and after changing it you are still having issues, or if you didn’t have any of them please let me know, and I’ll follow up via e-mail.

[Poldi]

Hi LBandy,
thanks for the hint, now with a different password it worked.

It seems in my case there was an issuer with either ! or “

[Zamasu]

Hello!

Got problem with Steam account linking. Just purchased Season 1 pack, completed tutorial and saw offer for the free art packs. I registered a new account with same email as my Steam account but different username and passwod. Tried to login with it into the app – apparently it worked and I can use season 1 pack stuff but my profile shows that I didn’t purchased a thing. I can autologin in app with my Steam account data automaticaly filled for me but I can’t claim my 4 free packs. I have no idea how to fix it.

Halp!

[LBandy]

Hi Zamasu,

Sorry to hear about your issue! We don’t have a way to query your e-mail address based on your Steam account, so all you need to do is link your accounts so that you can claim your free packs. It’s super easy and only takes a minute, here’s a step by step guide on how to do that:

Steam Account Linking Guide

Please let me know how it goes!

[CreatorDraconis]

I think I’m also having timeout issues. This was after I got the 3rd Forum Challenge pack.

[LBandy]

Hi CreatorDraconis!

Are you experiencing an issue with the Login, or do you see looping downloads that prevent you from proceeding to the Main menu? There currently seems to be an issue with Comcast / Xfinity users, as the provider blocks downloads for some reason. I’ll reach out to figure out the problem and solve it via e-mail.

[CreatorDraconis]

Looping downloads, and thank you!

[LBandy]

For future reference, I created a detailed guide on how to solve looping downloads, available here.

[Author]

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