Viewing 8 posts - 16 through 23 (of 23 total)
  • Author
    Posts
  • #30403
    Voyager72
    Participant

    I am unable to Login currently. It worked earlier today, but now I keep getting a timeout.

    #30404
    LBandy
    Keymaster

    Hi Voyager,

    There aren’t seem to be any connectivity errors either from our tests or on the backend, so you might want to simply try again?

    Please let me know how it goes.

    #30418
    Poldi
    Participant

    Sorry to bother you, but it seems I can login here, but the standalone program does not let me login with the same data. Weird, also there are no boxes to uncheck or anything else that I can see to tryout…

    #30419
    Poldi
    Participant

    The error message is “the user name or password that you provided are not recognized by the server…”.

    But I´m pretty sure I did type in the same as in the login on this page

    #30420
    LBandy
    Keymaster

    Hi Poldi,

    Sorry to hear about your issue! I just checked our backend and I can confirm that I’m seeing several incorrect logins. Both your e-mail address and your username can be used for login, so the only difference should be the password. I obviously don’t know what your password is, but if it contains \ or % characters, you might want to change it – while they work fine in the frontend, they aren’t accepted by the backend. This is something that only recently surfaced, and I’m still in a process of resolving it.

    If you had any of those in your password and after changing it you are still having issues, or if you didn’t have any of them please let me know, and I’ll follow up via e-mail.

    #30451
    Poldi
    Participant

    Hi LBandy,
    thanks for the hint, now with a different password it worked.

    It seems in my case there was an issuer with either ! or “

    #30588
    Zamasu
    Participant

    Hello!

    Got problem with Steam account linking. Just purchased Season 1 pack, completed tutorial and saw offer for the free art packs. I registered a new account with same email as my Steam account but different username and passwod. Tried to login with it into the app – apparently it worked and I can use season 1 pack stuff but my profile shows that I didn’t purchased a thing. I can autologin in app with my Steam account data automaticaly filled for me but I can’t claim my 4 free packs. I have no idea how to fix it.

    Halp!

    #30589
    LBandy
    Keymaster

    Hi Zamasu,

    Sorry to hear about your issue! We don’t have a way to query your e-mail address based on your Steam account, so all you need to do is link your accounts so that you can claim your free packs. It’s super easy and only takes a minute, here’s a step by step guide on how to do that:

    Steam Account Linking Guide

    Please let me know how it goes!

Viewing 8 posts - 16 through 23 (of 23 total)
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