[SOLVED] Just bought Season 2 pro bundle, packages not downloading

[wheelmanforhire]

I could run the demo just fine.
I purchased a pro-pack (season 2).
I re-open ePicGen and attempt to login (it says logged in) but then says can’t communicate to server.

Help!

[LBandy]

Hello,

Sorry to hear about your issue! We recently updated our server and purchase confirmation seems to be broken. I’ll credit your purchase to your account shortly and also fix the problems. Sorry again, and thanks for waiting!

[wheelmanforhire]

Can you cancel my order and just issue a refund?

[LBandy]

The purchased packs are now added to your account. Could you verify if they load correctly by logging in at the software? They should be downloading automatically.

I understand that this was not a pleasure purchasing experience, so to somewhat compensate you for the issues I credited 2 free packs to your account. You can use the Profile menu to exchange them to packs of your choice.

Sorry again for the inconvenience, please let us know if there are any further issues.

Thank you!

[wheelmanforhire]

Okay, it downloaded and seems to be working now. Thanks for the assistance. I’ll check out the free packs, but I’m too tiried right now.

[LBandy]

Thanks for letting us know, and sorry again for the inconvenience! If anything comes up later on don’t hesitate to get in touch.

[wheelmanforhire]

How the heck do you get to the screen on the web that shows the packs you have vs don’t have… I saw it late last night but I’ll be damned if I can find it again.

[LBandy]

It’s called Profile in the menu and it takes you here:
https://epicgenerator.net/my-epic

If you click the “Earn more” button in the software which displays how many free packs you have it also opens up.

I hope this helps.

[mistoffelees]

Here’s the log file, had to convert to txt to send it.

Attachments:

• session_2020_1_12_17_31_39_2020-01-13.txt

[Author]

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