December 28, 2015 at 4:57 am #22557o0elvis0oParticipant
The program will not load and crashes when trying to download files from the server. Have uninstalled and re-installed it. Have tried in compatibility mode and run as administrator.
Windows Vista 64-bit systemDecember 28, 2015 at 1:10 pm #22558
When the app crashes it generates a dump file at ePic Character Generator/logs/crash_timestamp.dmp and .log. Can you send them to us with a dxdiag attached to [email protected], so I can look into it and fix the issue?
Thank you!December 30, 2015 at 6:32 am #22559sk8recrowParticipant
Same thing for me, I did an update for windows 10 and I cannot launch the program anymoreDecember 30, 2015 at 1:45 pm #22560
Can you also send the above mentioned files, please, so I can figure out what’s going wrong?December 30, 2015 at 2:31 pm #22561sk8recrowParticipant
Sorry I don’t know what you want, I don’t know where to lookDecember 30, 2015 at 3:00 pm #22562
You can see the above post to know where to find the dmp and log files. You can generate a dxdiag by typing dxdiag in your Run line in the start menu.January 10, 2016 at 2:59 pm #22600
This crash has now been fixed. Unfortunately as you crash after login the program won’t be able to patch itself, so can you please redownload the installer to ensure to get the fix? You don’t need to uninstall it.
Let us know if there are still problems with the new version!January 24, 2016 at 2:44 am #22656den2kParticipant
Hi, to me it doesn’t start but does not create any dump, simply opens seemingly a cmd.exe then exits and dies there, no process launched, no windows signalling an abnormal termination, nothing.
I sent you an email with the dxdiag results, I hope that helps.January 24, 2016 at 2:49 am #22657den2kParticipant
Uhmm… ok I must correct myself. It appears that executing it from administrator works perfectly fine – it didn’t the other day but it may have been due to not rebooting in several days (I use to hibernate the PC for faster resume time).
The only strange thing is that it never needed Administration rights, possibly there is a small inconsistence with the manifest file during compilation.
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