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  • #32414
    master_lorn
    Participant

    I just purchased a new PC, it runs Windows 11.

    I just installed the Epic Character software and when I log in the program enters a loop where it just keeps re downloading the image packs I have.  This went on for over an hour before I uninstalled the software and tried a fresh install and the same problem occurred.  I ran the program in “administrator” mode in case that was the issue, but once again the same thing happened.

    How can this be fixed.  Thanks!!

    #32415
    LBandy
    Keymaster

    Hi there,

    Sorry to hear about the issue! The current version of ePic Character Generator has been released before Windows 11 was even announced – so it’s completely untested.

    Can you please start the software and wait until some downloads finish? Then please grab the logs and e-mail them to me at [email protected] so I can take a look. Log files are located either at ePic Character Generator\logs directory or your system drive:\Users\_your_username_\AppData\Roaming\ePic Character Generator\logs. Please note that once the software is closed, all log files are cleaned up, so send them before exiting.

    Thank you in advance!

    #32421
    master_lorn
    Participant

    Email sent.

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