Forums ePic Character Generator Technical Discussion Bug Report Install Wizard crashes

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  • #21859


      I recently downloaded the program and it crashes as I try to install it.

      The reported bug is:

      “Problem signature:
      Problem Event Name: APPCRASH
      Application Name: ePic_Character_Generator.exe
      Application Version:
      Application Timestamp: 52ba669c
      Fault Module Name: gbieh.dll_unloaded
      Fault Module Version:
      Fault Module Timestamp: 52e14d1c
      Exception Code: c0000005
      Exception Offset: 7482c516
      OS Version: 6.1.7600.
      Locale ID: 1046
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789”

      What may I do to avoid it?



        Hi dannopper,

        I’m sorry to hear you are having issues. Can you tell us more in order to determine how can we fix that? We haven’t faced a similar bug before.

        – What OS are you using?
        – What drive the installer is on?
        – What drive/folder are you trying to install?
        – Have you tried re-downloading the installer? I might get corrupted during the download process.
        – Have you tried installing it from and to different directories?
        – Have you tried running it with admin rights?

        Thank you,

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