Forums ePic Character Generator Technical Discussion Bug Report Install Wizard crashes

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  • #21859


    I recently downloaded the program and it crashes as I try to install it.

    The reported bug is:

    “Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ePic_Character_Generator.exe
    Application Version:
    Application Timestamp: 52ba669c
    Fault Module Name: gbieh.dll_unloaded
    Fault Module Version:
    Fault Module Timestamp: 52e14d1c
    Exception Code: c0000005
    Exception Offset: 7482c516
    OS Version: 6.1.7600.
    Locale ID: 1046
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789”

    What may I do to avoid it?



    Hi dannopper,

    I’m sorry to hear you are having issues. Can you tell us more in order to determine how can we fix that? We haven’t faced a similar bug before.

    – What OS are you using?
    – What drive the installer is on?
    – What drive/folder are you trying to install?
    – Have you tried re-downloading the installer? I might get corrupted during the download process.
    – Have you tried installing it from and to different directories?
    – Have you tried running it with admin rights?

    Thank you,

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