Forums ePic Character Generator Technical Discussion Bug Report authentication problem

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  • #21544
    prowler77
    Participant

    hey,guys

    i just downloaded the program but it wont start i get a message that says the autenticating with the server has timed out that i am missing important files and have no internet connection while it working fine have tried uninstalling and reinstalling but same message every time

    i hope you can help,
    thanks

    #21545
    LBandy
    Keymaster

    Hi prowler,

    Sorry to hear that! May I know what is your location and internet connection speed? Have you authorized the application to be able to use internet? Are you behind a router/firewall which may block the program? As you can see the server is up and running, so it must be a local problem specific to your internet setup on your computer. Please check the above and after making sure the program can access internet, try again.

    I hope this helps,
    Andras

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