I am another person having problems with this system.
Upon login of the game I have completed the tutorial and wanted to claim a free pack.
I went to my account page and it shows “0 free packs” even though in the live version it shows one.
I have relogged and repeated various things, still having this issue, for whatever reason these things aren’t communicating properly.
Additionally I’d like to ask:
There is a completion bonus for another pack for having pro version and completing a season.
If you buy the season pro pack that includes both does this still unlock those free packs? Or are you expected to acquire them individually?
I would hope not but I’d like to be sure to temper my expectations.