February 7, 2018 at 11:58 am #24603nishynekoParticipant
So after I purchased a package and got a free package it tried to connect to get the files but it seems to keep downloading single files over and over again. I have tried uninstalling/reinstalling, checking my task manager, downloading the generator again without uninstalling, trying to open patcher as admin (doesn’t seem to work admin or otherwise), AND white-listing it from my antivirus/ malware and NOTHING is stopping the loop of file downloading so i can actually play. Help?February 7, 2018 at 12:13 pm #24604LBandyKeymaster
Sorry to hear you are having issues. Could you please open the program and let it run for a while? After it downloaded the files for the first time could you please find the logs folder? It is either located in the installation directory, or at c:Users_your_username_AppDataRoamingePic Character Generatorlogs. You’ll find a session_timestamp.log file there, look for the latest and please e-mail it to me at [email protected]. I’ll take a look at the log and try to figure out what’s going wrong on your end.
Thank you for your help!February 7, 2018 at 3:40 pm #24605nishynekoParticipant
there is no logs option. There is a dat folder and a file called profile.lbd, and yes the program has been running a good hour and the file has said it has 100% downloaded several timesFebruary 8, 2018 at 12:26 am #24606LBandyKeymaster
I’ll send you an e-mail to solve this.
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