Install Wizard crashes

[dannopper]

Hello,

I recently downloaded the program and it crashes as I try to install it.

The reported bug is:

“Problem signature:
Problem Event Name: APPCRASH
Application Name: ePic_Character_Generator.exe
Application Version: 0.0.0.0
Application Timestamp: 52ba669c
Fault Module Name: gbieh.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 52e14d1c
Exception Code: c0000005
Exception Offset: 7482c516
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1046
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789”

What may I do to avoid it?

Thanks.

[LBandy]

Hi dannopper,

I’m sorry to hear you are having issues. Can you tell us more in order to determine how can we fix that? We haven’t faced a similar bug before.

– What OS are you using?
– What drive the installer is on?
– What drive/folder are you trying to install?
– Have you tried re-downloading the installer? I might get corrupted during the download process.
– Have you tried installing it from and to different directories?
– Have you tried running it with admin rights?

Thank you,
Andras

[Author]

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