Can you make a screenshot after you’ve pressed No to offline mode to see which file is it unable to download? Also, you’ll find a log file before exiting the application in c:/users/_username_/appdata/roaming/ePic Character Generator folder, saying epic_timestamp.log (this is being deleted once you quit, so make sure to grab it while the app is still running). Can you mail this to us at [email protected], please? What’s your internet connection’s download speed by the way? Are you having problems loading the site as well?