The purchased packs are now added to your account. Could you verify if they load correctly by logging in at the software? They should be downloading automatically.
I understand that this was not a pleasure purchasing experience, so to somewhat compensate you for the issues I credited 2 free packs to your account. You can use the Profile menu to exchange them to packs of your choice.
Sorry again for the inconvenience, please let us know if there are any further issues.
Thank you!