Hello njwilliamsjr84,

    Can you check if you have the same e-mail address as you’ve registered to the site in this file please:
    C:Users_user_name_AppDataRoamingePic Character Generatoremail.txt

    I’ve checked it with our end and this pack has been granted to your account, although our system doesn’t show any tries of you logging in, so I assume the above file doesn’t have your address correctly in it.

    I hope this help, and I’m sorry you’ve run into this issue. Let us know how you get on!