I’m sorry to hear you are having troubles.
When the program crashes it generates log and dump files in it’s installation directory under the log folder if it is writable, if not, then it should be under c:Users_username_AppDataRoamingePic Character Generatorlogs. Can you send me everything you have there to [email protected], along with your dxdiag please so I can see what might went wrong?
Thank you in advance!