I submitted it to them 5 days ago, but haven’t heard back. It can take anywhere up to two weeks for most companies to update their records. Some even more. There isn’t much I can do for now, unfortunately.
Like I said, you should be able to run the software by using the Restore function, but if that doesn’t work then it’s another fault in their system. Maybe you, as a paying customer, can raise the issue with them, too, and hopefully get an answer faster than me, the developer. 🙂