Sorry to hear about your issue!
I just checked our backend and I can confirm that all the above-mentioned packs are associated with your account and I also see a recent login from your end in the software so there should be no issues. The Season #2 packages are the 3 golden bases in the Main menu, while the Throne Lady is located after opening the Season #3 Packs icon.
If you are still having trouble accessing your packs, could you send a screenshot of the Menu screens after opening one of the golden bases or the Season #3 Packs icon to [email protected], so I could take a closer look?
I look forward to hearing from you!