It just means you are not logged in. Make sure you are entering your login credentials on the login screen. After a fresh install the software takes you to the Main menu without any login details. You can then press Login button to get back to the Login screen, then enter your username and password. You can also tick the “Remember Me” box so you won’t have to type it again. If you press Login you’ll be logged into your account and your packages will be downloaded.
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