Forums โ€บ ePic Character Generator โ€บ Technical Discussion โ€บ Bug Report โ€บ Antivirus identified the software as false-positive โ€บ Reply To: Antivirus identified the software as false-positive

#31221
LBandy
Keymaster

    Hi sojournstar,

    Thanks for reporting this, Iโ€™m sorry to hear about the issue!

    As always, both the installer and the executable are safe, and donโ€™t contain any malicious code. Usually, when a new version is published, most cyber-security applications need to build up some rapport with the app, so they can be considered safe. Since the software does have a networking module, thatโ€™s necessary for the downloads and logins, itโ€™s usually deemed as a security vulnerability.

    Iโ€™m on good terms with most AV providers and have our apps whitelisted with them, but Iโ€™ve never heard of NortonLifeLock before. ๐Ÿ™‚ So as usual, Iโ€™ll reach out to them and ask them to examine the software and if they donโ€™t find anything suspicious, add it to their whitelist so you wonโ€™t get these annoying notifications. This can usually take a few weeks, so if you still wanted to continue using the software in the meantime, you can always allow it and add it to your personal whitelist.

    I hope this helps.